Warranty Policy for Handheld Laser Welding & Cleaning Systems
1. Warranty Period
All handheld laser welding and cleaning machines carry a 24-month limited warranty from the date of purchase, covering defects in materials and workmanship.
Laser sources and optical components are warranted for 12 months due to their consumable nature.
2. Covered Items
Manufacturing Defects: Structural flaws, electrical system failures, or software malfunctions originating from production.
Performance Guarantees: Power output stability (±3% deviation), welding/cleaning precision (per ISO 9013:2017 standards), and cooling system efficiency.
Component Failures: Motors, controllers, and safety sensors.
3. Exclusions, Warranty voids if:
Misuse/Modification: Unauthorized repairs, improper voltage input, or firmware alterations.
Environmental Damage: Corrosion from chemical exposure, flooding, or extreme temperatures beyond operating specs (-10°C to 50°C).
Consumables: Protective windows, nozzles, and cables damaged by routine wear.
Acts Beyond Control: Natural disasters, vandalism, or transportation accidents.
4. Claim Process
Step 1: Submit a warranty request via the supplier’s portal within 7 days of issue detection, including:
Proof of purchase
Error codes/behavior videos6
Step 2: Technical team diagnosis within 24 hours for remote support.
Step 3: Free repair/replacement for validated claims. Return shipping costs covered for in-warranty items.
Meanwhile ,Customers bear import duties for replacement units
5. Post-Warranty Support
Lifetime technical consultation.
Discounted repair rates (30% off labor, 15% off parts).
6. Limitations
Total liability capped at the product’s purchase price.
Warranty non-transferable without prior authorization